Privacy Policy
SmartKrishi strictly prohibits the use of language that is abusive, racist, hateful, obscene, sexually explicit, or otherwise offensive in any public area of the platform. This includes:
- Product listings
- Seller pages
- Reviews and feedback
- Usernames/display names
- Messages or communications visible to other users
- If offensive words form part of a legitimate product title, sellers may partially censor the word using asterisks (example: s*** or f***).
Users may report violations related to:
Offensive display names
Abusive listing content
Inappropriate messages or feedback
SmartKrishi reserves the right to review and take action against accounts violating this policy.
Actions may include:
Warning notices
Temporary account suspension
Permanent suspension
Restriction of account privileges
Removal of special seller status
SmartKrishi shall evaluate the severity of the violation and user history before taking disciplinary action.
Replacement Guarantee
The Replacement Guarantee is intended to protect buyers against defective, damaged, incorrect, or incomplete products received through SmartKrishi.
If, at the time of delivery or within the specified replacement period, a product is found to be:
Damaged
Defective
Incorrect
Missing accessories or parts
Different from the product description
the buyer may request a replacement from the seller.
Replacement requests are subject to verification and approval by SmartKrishi and/or the respective seller.
SmartKrishi reserves the right to reject replacement requests in cases involving:
Misuse of products
Physical damage caused after delivery
Fraudulent claims
False or misleading information
If SmartKrishi suspects any fraudulent activity, false claims, or misuse of the Replacement Guarantee program, SmartKrishi reserves the right to:
Suspend or terminate user accounts
Restrict access to services
Block related accounts
Initiate legal proceedings where necessary
Users submitting false or misleading claims may be held liable under applicable laws.
Refund Policy
At SmartKrishi, customer satisfaction is important to us. Refunds are processed in accordance with standard ecommerce practices and subject to the terms mentioned below.
Eligible Refund Scenarios
Refunds may be issued in the following situations:
Product received is damaged or defective
Wrong product delivered
Product significantly differs from description
Missing parts or accessories
Order cancelled before shipment
Replacement unavailable
Non-Eligible Refund Scenarios
Refunds shall not be applicable for:
Buyer remorse or change of mind
Incorrect product ordered by the buyer
Damage caused after delivery
Products used, altered, or tampered with
Claims raised beyond the eligible period
Products marked as non-returnable
Refund Request Timeline
Buyers must raise refund or return requests within:
7 days of delivery for standard products
As specified on individual product pages for special categories
Refund Process
Once the returned product is received and inspected:
Approved refunds will be processed to the original payment method
Refund timelines may vary depending on banks/payment gateways
In some cases, wallet credits or replacement options may be offered
Estimated refund timelines:
UPI/Wallets: 2–5 business days
Credit/Debit Cards: 5–10 business days
Net Banking: 3–7 business days
Return Conditions
Products must be returned:
In original packaging
With invoice and tags intact
Along with all accessories and free items
SmartKrishi reserves the right to reject returns failing quality checks.
DISPUTES (RESOLUTIONS) POLICY
Overview
Transactions on SmartKrishi are generally completed smoothly. However, in certain cases, disagreements may arise between Buyers and Sellers. SmartKrishi provides a dispute resolution mechanism to help resolve such issues fairly.
What is a Dispute?
A dispute refers to any disagreement between a Buyer and Seller relating to a transaction conducted on SmartKrishi.
Common Types of Disputes
Disputes may arise due to:
Wrong item received
Item not as described
Damaged product received
Missing parts/accessories
Compatibility issues
Incorrect specifications or descriptions
Before raising a dispute, both parties are encouraged to attempt resolution directly.
Raising a Dispute
Buyers may raise disputes by contacting:
info@smart-krishi.com
Sellers may contact:
info@smart-krishi.com
Disputes must be raised at the transaction level with supporting details and evidence.
Once a dispute is raised, seller payments related to the order may be temporarily placed on hold until resolution.
Resolution Process
SmartKrishi may:
Review transaction details
Request additional evidence
Facilitate communication between buyer and seller
Conduct conference calls if required
If the dispute is resolved in favor of the Buyer:
Refund or replacement may be provided after successful return verification.
If resolved in favor of the Seller:
Refund requests may be declined.
SmartKrishi’s decision regarding disputes shall be final and binding.
Buyer Protection Program
The Buyer Protection Program is intended to assist buyers who are unable to resolve issues directly with sellers.
Buyer Eligibility
To qualify:
The purchase must be made on SmartKrishi
Disputes must be raised within 45 days of delivery
Buyers must first attempt resolution with the seller
Buyer Protection Limitations
The program does not cover:
Buyer remorse/change of mind
Delayed deliveries
External physical damage after delivery
Technical/manufacturing warranties unless specified
Fraudulent chargebacks initiated independently
SmartKrishi reserves the right to deny claims where:
False information is submitted
Abuse of the program is detected
Buyers are blacklisted or restricted
Maximum limit:
Buyers may raise up to 2 eligible claims per year.
Failure to provide requested clarification within 10 days may result in automatic closure of the dispute in favor of the seller.
Copyright Policy for SmartKrishi Images & Content
Ownership
All images, graphics, logos, banners, product photos, website content, videos, marketing creatives, and digital assets published by SmartKrishi are the intellectual property of SmartKrishi unless otherwise stated.
Usage Restrictions
Without prior written permission, users may not:
Copy
Download
Reproduce
Modify
Distribute
Commercially exploit
Scrape website content or images
for commercial or unauthorized purposes.
Permitted Usage
Limited usage may be granted for:
Media/editorial coverage
Authorized partnerships
Approved promotional collaborations
Proper attribution to SmartKrishi is mandatory wherever permission is granted.
Enforcement
SmartKrishi reserves the right to:
Issue copyright infringement notices
Request immediate content removal
Initiate legal proceedings against violators
Unauthorized usage may result in legal liability under applicable intellectual property laws.
Limitation of Liability
SmartKrishi acts as a marketplace platform connecting buyers and sellers. SmartKrishi shall not be held liable for:
Indirect or consequential losses
Seller product claims
Delayed deliveries
Loss of profits or business
Misuse of products
Third-party service interruptions
Users agree to use the platform at their own discretion and responsibility.
Governing Law & Jurisdiction
These policies shall be governed and interpreted in accordance with the laws of India.
Any disputes arising in connection with the use of SmartKrishi shall be subject to the exclusive jurisdiction of the courts located in New Delhi, Delhi.